Frequently Asked Questions (FAQs) 

Section 1: Ordering

• Q1: How do I place an order?

  • A: Simply browse our collections via the "Shop" link or our homepage categories! Click on a product you love, select any options (if applicable), and click "Add to Basket." When you're ready, click the basket icon and follow the prompts through our secure checkout, which is powered by Square. You can also purchase selected items directly through TikTok Shop, Vinted, or Meta Shops where available.

• Q2: Can I change or cancel my order after placing it?

  • A: We process orders quickly (usually within 2 business days)! If you need to make a change or cancel, please email us immediately at hello@avarosefinds.co.uk with your order number and request. We'll do our best to accommodate if the order hasn't already been dispatched, but we can't guarantee changes once processing has begun.

• Q3: What payment methods do you accept?

  • A: We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay through our secure Square checkout. Payment methods on third-party platforms (TikTok Shop, Vinted, Meta) are determined by those platforms.

Section 2: Shipping

• Q1: Where do you ship to?

  • A: Currently, we only ship within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We hope to expand internationally in the future!

• Q2: How much does shipping cost?

  • A: We offer Royal Mail Tracked 48 (£3.99, approx 2-3 business days after dispatch) and Royal Mail Tracked 24 (£5.99, usually next business day after dispatch if ordered before 5 pm). Standard shipping is FREE for all UK orders over £40! See our full Shipping Policy for details.

• Q3: How long will my order take to arrive?

  • A: We aim to process orders within 2 business days. After dispatch, Royal Mail 48 usually takes 2-3 business days, and Royal Mail 24 usually takes 1 business day. Please note these are estimates and delays can occur. You'll receive a tracking number via email once dispatched.

• Q4: How can I track my order?

  • A: Once your order ships, you'll receive a shipping confirmation email containing your Royal Mail tracking number. You can use this number on the Royal Mail website to see your parcel's progress.

Returns & Refunds

• Q1: What is your return policy?

  • A: You can return unused items in their original condition within 14 days of receipt for a refund. Please note that for hygiene reasons, some items like worn hair accessories or opened beauty products cannot be returned unless faulty. See our full Returns Policy for details.

• Q2: How do I make a return?

  • A: Please email us first at hello@avarosefinds.co.uk within 14 days of receiving your order to let us know you'd like to return an item. We'll provide return instructions.

• Q3: Who pays for return shipping?

  • A: Customers are responsible for the cost of return postage. We recommend using a tracked service. (If an item is confirmed faulty, we will cover reasonable return postage costs).

• Q4: When will I get my refund?

  • A: Once we receive and approve your return, your refund will be processed back to your original payment method, typically within 5-10 working days. Original shipping costs are non-refundable.

Section 4: Products

• Q1: Are your products vegan/cruelty-free?

  • A: We strive to offer products that align with our values! Please check the individual product descriptions for specific details on ingredients and cruelty-free status, as this varies by brand. We aim to be transparent about this information.

• Q2: How do I care for my satin bonnet/heatless curler?

  • A: Generally, gentle hand washing or a delicate machine wash in cool water is recommended for satin items. Always check the specific care instructions provided with the product. Air dry is usually best.

• Q3: A product I want is out of stock. When will it be back?

  • A: We try our best to restock popular items quickly! You can sign up for our email list (at the bottom of the homepage!) to be notified about restocks and new arrivals.

Section 5: Still Need Help?

Can't Find Your Answer?

No worries! Just drop us an email at hello@avarosefinds.co.uk and we'll get back to you as soon as possible (usually within 1-2 business days).