Privacy Policy
Effective Date: October 27, 2025
Introduction Welcome to Ava Rose, a trading name of Nuvee House Ltd. (referred to as "we", "us", or "our"). We are an online seller of beauty products and accessories, operating through our website and various third-party sales platforms (including TikTok Shop, Vinted, and Meta Shops). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with us across all our sales channels.
What Information We Collect We may collect and process the following types of personal data obtained either directly through our website or via third-party sales platforms:
Contact Information: Name, email address, postal address, and telephone number.
Order Information: Details of the products you purchase from us, including payment information (please note: payment details are typically processed by the platform or a payment processor, and we do not store full credit card details), shipping address, and order history.
Communication Data: Any information you provide when you communicate with us via email, our website contact form, social media, or messaging features within third-party sales platforms.
Marketing Data: Your preferences in receiving marketing from us (where applicable and consent is obtained).
Technical Data (Website Only): Internet Protocol (IP) address, your login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data (Website Only): Information about how you use our website, products, and services.
How We Collect Your Information We collect your information through various methods, including:
Direct Interactions: You provide us with your data when you create an account (where applicable), place an order, subscribe to our newsletter, or contact us.
Automated Technologies (Website Only): As you interact with our website, we may automatically collect Technical and Usage Data using cookies and similar technologies.
Third-Party Sales Platforms: When you purchase our products through third-party platforms (e.g., TikTok Shop, Vinted, Meta Shops), these platforms will share your necessary order and shipping information with us so we can fulfill your order. Our processing of this data is governed by this Privacy Policy.
Third Parties: We may receive personal data about you from various third parties, such as analytics providers (like Google Analytics for our website), advertising networks, and payment and delivery services.
How We Use Your Information We use your personal data for the following purposes:
To Process and Fulfill Your Orders: This includes processing payments (via the platform or processor), shipping products to the address provided, and providing customer support related to your purchase, regardless of the channel you purchased through.
To Manage Our Relationship With You: This includes notifying you about changes to our terms or privacy policy, and asking for your feedback.
For Marketing and Promotions: To send you newsletters, special offers, and information about our products that we think may be of interest to you (only where you have consented, e.g., by subscribing via our website). You can opt-out of these communications at any time.
To Improve Our Website and Services: To analyze how our customers use our website and products, to troubleshoot, and to enhance user experience.
For Business Operations: To manage our business, comply with legal obligations, maintain sales records, and prevent fraud across all sales channels.
Disclosure of Your Personal Data We may share your personal data with the following parties:
Service Providers: We work with third-party service providers who help us operate our business, such as payment processors, shipping companies (e.g., Royal Mail), and IT and system administration service providers.
Third-Party Sales Platforms: When you purchase our products through a third-party platform, we and the platform share information as necessary to process the transaction, fulfill your order, and manage customer service. Please also refer to the privacy policy of the platform you purchased through.
Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.
Data Security We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to employees, agents, and other third parties who have a business need to know.
Your Rights Under data protection laws, you have rights regarding your personal data. You have the right to:
Request access to your personal data.
Request correction of the personal data we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or a third party.
Withdraw consent at any time where we are relying on consent to process your personal data. If you wish to exercise any of these rights, please contact us using the details below.
Cookies (Website Only) Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Third-party sales platforms operate their own cookie policies.
Third-Party Links Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When purchasing through a third-party platform, you are also subject to their privacy policy.
Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Ava Rose c/o Nuvee House Ltd. hello@avarosefinds.co.uk
Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.